Shipping & Exchange

This policy explains how our products are delivered. AWP Solutions Private Limited ("we", "us", or "our") provides software products and digital services only — no physical goods are shipped.

1. Digital delivery

Everything we sell is software or a digital service. There is nothing to ship or courier. Access is provisioned electronically — through your account, API credentials, or a link sent to your registered email.

2. When you get access

• Access is granted as soon as your payment is confirmed, or as otherwise stated at checkout or in your agreement.
• For custom engagements, delivery of the work follows the timeline set out in the relevant statement of work.
• If provisioning is ever delayed on our side, contact us and we'll sort it out quickly.

3. Shipping charges

Because delivery is digital, there are no shipping or handling charges.

4. Exchanges & returns

As our products are digital and delivered electronically, exchanges and returns of physical items do not apply. Cancellations and any refunds are handled under our Cancellation & Refund Policy.

5. Contact

Not received access, or have a question about delivery? Email us at connect@awp.dev.